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I had a recent catastrophic hard drive failure on my Mac laptop, and last time I had such a problem I went straight to a ComputerWare hardware technician. So, what are my options in 2008? Well, I sent it to the Marin Mac Shop and a certified ComputerWare Apple technician of lore, Carlson, fixed it! I even got the "Friends of ComputerWare" discount! Thank you for keeping great Macintosh customer sales and service alive and well.