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I had a recent catastrophic hard drive failure on my Mac laptop, and last time I had such a problem I went straight to a ComputerWare hardware technician. So, what are my options in 2008? Well, I sent it to the Marin Mac Shop and a certified ComputerWare Apple technician of lore, Carlson, fixed it! I even got the "Friends of ComputerWare" discount! Thank you for keeping great Macintosh customer sales and service alive and well.
2 comments:
Sadly the Marin Mac Shop closed around May 2010.
I worked with Carlson in the Berkeley CWE store. Most of the guys who worked with me on the retail side had already decided I barely knew anything. So when Carlson was working on his OS X certifications, he’d walk out to the sales floor and ask us what we thought were the answers to some of the more difficult questions, they were shocked that I got more of the answers right than they did! (We weren’t very busy those days.)
I always tried to help the less technically-oriented customers and customers with disabilities. I did my best to keep my explanations as simple and as easy to understand as I could.
Working at the original ComputerWare in Walnut Creek was the best job I ever had.
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